Frequently Asked Questions

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ProGrade provides professional handyman, repair, and property maintenance services for homeowners, property managers, landlords, and rental properties throughout Polk County. Services include drywall and interior repairs, doors and carpentry, plumbing fixture repairs, exterior repairs, fence and gate repairs, pressure washing, preventive maintenance, rental turns, make-ready services, and general property repairs.

ProGrade Handyman Services primarily serves Polk County, Florida, including Lakeland, Winter Haven, Auburndale, Bartow, Haines City, Davenport, Lake Wales, Mulberry, and surrounding communities. Service outside our primary area may be available depending on the location and scope of the project.

Project pricing varies based on the scope of work, labor required, materials, property conditions, and accessibility. ProGrade provides clear, professional estimates before work begins so you understand the approved scope and associated cost. Any additional work discovered during the project will be communicated before proceeding.

Yes. ProGrade works with property management companies, landlords, investors, and rental-property owners throughout Polk County. We handle maintenance requests, rental turns, make-ready work, repair lists, estimates, and ongoing property maintenance with an emphasis on clear communication, professional documentation, and dependable completion.

ProGrade Handyman Services is a registered and insured professional service company. We maintain general liability insurance and workers’ compensation coverage and operate in accordance with applicable local requirements. For work that requires a specialized trade license or permit, we will communicate those requirements before the project proceeds.

Yes. ProGrade provides an estimate or approved scope of work before beginning applicable projects. If additional repairs or unforeseen conditions are discovered after work begins, we communicate the findings, provide supporting documentation when appropriate, and obtain approval before completing work outside the original scope.

Scheduling depends on the scope of work, location, material availability, and our current workload. Smaller repairs and maintenance requests can often be scheduled sooner, while larger projects may require additional planning. Our team will communicate scheduling expectations and keep you informed if anything changes.

Yes. ProGrade can supply the materials required for most repairs and maintenance projects. Material costs are included in the estimate or approved scope when applicable. If a customer or property manager prefers to supply specific materials, that can be discussed before the project is scheduled.

Yes. ProGrade offers financing options through Wisetack for qualified customers and eligible projects. Financing can help spread the cost of larger repairs and property improvement projects over manageable payments. Eligibility, rates, and terms are determined by Wisetack and are subject to credit approval.

Yes. For property management and rental-property work, ProGrade can provide photo documentation of completed repairs and project conditions when appropriate. We use professional job-management and photo-documentation systems to help maintain clear records and communication throughout the work order.

Yes. ProGrade provides rental turn and make-ready services for property managers, landlords, and investors. We can complete repair punch lists, drywall and paint touch-ups, door and trim repairs, fixture replacements, hardware installation, property cleanouts, and other maintenance needed to prepare a rental property for its next resident.

ProGrade focuses on handyman repairs, property maintenance, rental turns, and property improvement projects within our scope of services. Work requiring specialized trade licensing, engineering, major structural modifications, or services outside our capabilities may require another qualified contractor. If a requested project falls outside our scope, we will let you know before work is scheduled.

After you submit a service request, the ProGrade team will review the information provided and contact you regarding the next step. Depending on the project, we may request additional details or photos, schedule an on-site evaluation, or prepare an estimate. Once the scope is approved, we’ll coordinate scheduling and keep you informed through completion.

Yes. If you have multiple repairs or maintenance items at the same property, include them in a single service request whenever possible. Providing a complete list, along with photos when available, helps ProGrade evaluate the scope, plan materials and labor, and provide a more accurate estimate.

Yes. ProGrade can perform approved repairs and maintenance in occupied rental properties when access has been properly coordinated. For property-management work, we follow the access instructions provided, communicate scheduling as needed, and document the work completed. If access issues prevent the scheduled work, additional trip or rescheduling charges may apply depending on the circumstances.

ProGrade stands behind the quality of our workmanship. If you have a concern with completed work, contact our team so we can review the issue and determine the appropriate next step. Warranty coverage may vary depending on the type of work performed, materials used, existing property conditions, and the original approved scope.

Tell us what you need and the ProGrade team will help determine the best next step for your repair, maintenance, or property improvement project.